Our philosophy is one word: Respect. Respect for our guests, who are spending their hard-earned money with us. Respect for our team, who entrust their working life and career aspirations to us. Respect for our tenants and pub operators, who commit to business relationships with us. Respect for our shareholders who invest, through good and bad times. The challenge, of course, is balancing the expectations of all the above.

Guest expectations have changed dramatically throughout our history. When we were founded, less than 5% of the population had the right to vote in general elections, but now every guest has the opportunity to tell us, through numerous feedback processes what they expect and whether their expectations have been met. We are, and have always been, guest focused and as our guests’ needs have evolved, so have we. This has allowed us to have survived, and indeed thrived, for nearly two centuries by listening to our guests and progressing with the times while remaining true to our values of providing passionate people and consistent quality, for the long term, at all times.

Click below to read our latest company policies.